Terms And Conditions

Gardeners Homerton Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Homerton provides gardening and related services to its clients. By placing a booking or instructing Gardeners Homerton to undertake any work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting services from Gardeners Homerton.

Services means any gardening, grounds maintenance, landscaping, clearance or related work supplied by Gardeners Homerton to the Client.

Premises means the outdoor areas, gardens or grounds at the address where the Services are to be carried out.

Agreement means the contract between Gardeners Homerton and the Client, comprising these Terms and Conditions and any booking confirmation or written scope of work.

2. Scope of Services

Gardeners Homerton provides a range of gardening services, which may include lawn care, planting, pruning, hedge trimming, weeding, garden clearance, turfing, seasonal maintenance and similar outdoor tasks. The specific Services to be supplied will be agreed with the Client during the booking process and confirmed in writing where applicable.

Any descriptions of Services or example work provided in advertising or general information are for guidance only. The exact nature and extent of the Services will be as set out in the booking details, quotation, or subsequent written agreement between Gardeners Homerton and the Client.

3. Booking Process

All bookings for Services must be made directly with Gardeners Homerton. The Client will be asked to provide accurate information about the Premises, including size, access arrangements, current condition of the garden, and any specific requirements.

Gardeners Homerton may offer an estimate or quotation based on the information provided by the Client and, where necessary, an inspection of the Premises. Any estimate given without an inspection is indicative only and may be adjusted if the actual conditions differ from the description provided.

A booking is considered provisional until it has been accepted and confirmed by Gardeners Homerton. Confirmation may be given verbally or in writing, including confirmation of the date, time window and nature of the Services to be provided.

Gardeners Homerton reserves the right to decline any booking request at its discretion, including where the work requested is outside the usual scope of services or where safe or reasonable access to the Premises cannot be achieved.

4. Access to the Premises

The Client must ensure that Gardeners Homerton has clear, safe and reasonable access to the Premises at the agreed date and time. Any gates, side entrances or communal areas should be accessible, and arrangements should be in place to allow entry where necessary.

If Gardeners Homerton is unable to gain access to the Premises or is delayed due to access issues caused by the Client, the visit may be cancelled or rescheduled, and the Client may be liable for a call-out or cancellation charge, as set out in the cancellation section of these Terms and Conditions.

The Client is responsible for notifying any relevant neighbours, building managers or other third parties where their approval is required for access or for the performance of the Services.

5. Client Responsibilities

The Client must:

Provide accurate information regarding the Premises and the work required.

Inform Gardeners Homerton of any known risks or hazards at the Premises, including uneven ground, concealed cables, unstable structures, or any use of chemical treatments in the garden.

Secure all pets and ensure that children and other occupants remain at a safe distance from work areas and equipment during the provision of Services.

Obtain any consents, approvals or permissions required for the Services, including from landlords, neighbours, or local authorities where applicable.

Ensure that external water and electricity supplies are available if needed and that Gardeners Homerton has permission to use them in connection with the Services.

6. Pricing, Estimates and Quotations

Prices for Services may be based on hourly rates, fixed fees, or agreed project prices. The applicable pricing structure will be set out in the estimate, quotation or booking confirmation provided to the Client.

Where an estimate is given, it is provided as a guide to the likely cost based on the information available at the time. Gardeners Homerton will inform the Client as soon as reasonably practicable if it becomes apparent that additional work or higher costs are required. Any significant changes must be agreed with the Client before proceeding.

All prices are stated in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes or statutory charges that may apply under UK law.

7. Payments and Invoicing

Payment terms will be communicated to the Client at the time of booking or quotation. Gardeners Homerton may require payment in advance, a deposit, or payment on completion, depending on the nature and duration of the work.

For one-off jobs, payment is usually due immediately upon completion of the Services, unless alternative arrangements are agreed in writing. For ongoing or regular maintenance contracts, Gardeners Homerton may issue periodic invoices in accordance with the agreed schedule.

Payments must be made using one of the accepted payment methods as notified by Gardeners Homerton. The Client is responsible for ensuring that payments are made in full and on time. Late payment may result in suspension of Services and may incur interest or administrative charges, in accordance with applicable UK law on late payments.

Gardeners Homerton reserves the right to withhold further Services or to cancel future bookings if outstanding balances remain unpaid.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice to Gardeners Homerton. To avoid a cancellation fee, the Client should give at least 24 hours notice prior to the scheduled visit, or such longer period as may be specified for larger or more complex projects.

If the Client cancels with less than the required notice, Gardeners Homerton may charge a reasonable cancellation fee, which may include any costs incurred, loss of time, and administration associated with the booking.

Gardeners Homerton reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including adverse weather conditions, staff illness, equipment failure, or safety concerns at the Premises. In such cases, Gardeners Homerton will endeavour to offer an alternative appointment at the earliest reasonable opportunity and will not be liable for any indirect or consequential losses arising from such cancellation.

9. Service Standards and Complaints

Gardeners Homerton aims to deliver Services with reasonable skill and care, in accordance with industry standards for gardening and grounds maintenance in the UK.

If the Client is dissatisfied with any aspect of the Services, they should notify Gardeners Homerton as soon as possible, providing details of the issue and, where relevant, supporting information. Gardeners Homerton will review the complaint and may arrange an inspection of the Premises to assess the matter.

Where a complaint is justified, Gardeners Homerton may, at its discretion, offer to rectify the work, provide additional Services, or make another form of reasonable remedy. This will be the Client's sole and exclusive remedy in respect of any dissatisfaction with the Services, subject to the limitation of liability provisions set out in these Terms and Conditions.

10. Health, Safety and Equipment

Gardeners Homerton will take reasonable steps to ensure that all work is carried out in a safe and responsible manner in line with applicable UK health and safety regulations. Staff will use appropriate tools, machinery and protective equipment for the tasks undertaken.

The Client must not request or require Gardeners Homerton staff to undertake any activity that is unsafe, unlawful or outside the agreed scope of work. Gardeners Homerton may refuse to carry out any task that, in its judgement, poses an unreasonable risk to health, safety or property.

Gardeners Homerton will not be liable for any injury, loss or damage arising from the Client's failure to comply with safety instructions or from interference with equipment or work areas by the Client, occupants, pets or visitors.

11. Waste Handling and Garden Waste Regulations

As part of the Services, Gardeners Homerton may generate green waste such as grass cuttings, leaves, branches and plant material, and may also handle soil, turf or other materials.

Gardeners Homerton will deal with garden waste in compliance with applicable waste and environmental regulations in the UK. Depending on the Service agreed, this may include leaving green waste in a designated area within the Premises, placing it in the Client's green waste bins, or arranging for removal and disposal.

Where removal and disposal of green waste is requested, this may incur an additional charge, which will be communicated to the Client in advance. Gardeners Homerton reserves the right to decline removal if the volume or type of waste exceeds what was agreed at the time of booking, or if it involves materials that must be handled by licensed waste carriers under relevant regulations.

The Client is responsible for informing Gardeners Homerton of any local restrictions or arrangements related to waste, such as council collection rules or shared bin policies, where these may affect how garden waste can be stored or disposed of.

12. Damage to Property

Gardeners Homerton will take reasonable care to avoid damage to the Premises and any property belonging to the Client or third parties while providing the Services. However, the Client should remove or protect any fragile, valuable or easily damaged items from the work area in advance.

Any existing defects, wear or instability in structures, surfaces, fences, walls, garden furniture, ornaments or other items at the Premises are the responsibility of the Client. Gardeners Homerton will not be liable for damage that arises from normal gardening activities where such items are already weakened or not fit for purpose.

The Client must notify Gardeners Homerton in writing of any alleged damage as soon as reasonably practicable and in any event within a reasonable period after completion of the work. Gardeners Homerton will inspect and, if it accepts responsibility, may repair the damage, replace the item or offer reasonable compensation, subject to the limitations of liability below.

13. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes Gardeners Homerton's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.

Subject to the foregoing, Gardeners Homerton will not be liable to the Client for any loss of profit, loss of business, loss of anticipated savings, loss of enjoyment, or any indirect or consequential loss arising out of or in connection with the Services or these Terms and Conditions.

Gardeners Homerton's total aggregate liability to the Client for all claims arising under or in connection with any Agreement, whether in contract, tort, negligence or otherwise, shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.

The Client agrees that the limitations of liability set out in this section are reasonable and that the pricing of the Services reflects these limitations.

14. Events Beyond Our Control

Gardeners Homerton will not be in breach of these Terms and Conditions, nor liable for any delay or failure to perform any of its obligations, where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include severe weather conditions, acts of God, strikes or industrial disputes, equipment breakdown, utility failures, accidents, or restrictions imposed by authorities.

Where an event beyond Gardeners Homerton's control occurs, it will use reasonable endeavours to inform the Client and to resume the Services as soon as reasonably practicable.

15. Data and Privacy

Gardeners Homerton may collect and process personal information about Clients for the purposes of managing bookings, providing Services, handling payments and administering customer relationships. Any such information will be handled in accordance with applicable UK data protection laws.

By making a booking, the Client consents to the use of their personal information for these purposes. Gardeners Homerton will take reasonable steps to keep such information secure and will not share it with third parties except where required for the performance of the Services, the processing of payments, or where required by law.

16. Variation of Terms

Gardeners Homerton may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that particular Agreement. Any substantial changes to the Terms and Conditions may be brought to the attention of Clients where appropriate.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between Gardeners Homerton and the Client, are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights the Client may have under applicable consumer protection laws.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, it shall be severed from the remaining provisions, which shall remain in full force and effect.

No failure or delay by Gardeners Homerton in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further exercise of that or any other right or remedy.

The Agreement is between Gardeners Homerton and the Client. No other person shall have any rights to enforce any of its terms. The Client may not assign or transfer their rights or obligations under the Agreement without the prior consent of Gardeners Homerton.

By requesting Services from Gardeners Homerton, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.