Gardeners Homerton Terms and Conditions

These Terms and Conditions set out the basis on which gardening services are supplied by Gardeners Homerton to residential and commercial clients in the UK. By making a booking, confirming a quotation, or allowing work to begin, the client agrees to be bound by these terms. They are intended to create a clear and fair agreement covering the booking process, payments, cancellations, liability, waste handling, and other key matters that arise when using a professional gardening service.

For the purposes of these terms, the words “we”, “us”, and “our” refer to Gardeners Homerton, and “you” or “the client” refer to the person or organisation requesting services. These terms apply to all standard gardening work, including but not limited to maintenance, pruning, lawn care, planting, clearance, hedge work, and related seasonal tasks. Any special instructions, site-specific arrangements, or agreed variations must be confirmed in writing to form part of the service agreement.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by either party in exercising any right under these terms shall operate as a waiver of that right. The client is encouraged to read these terms carefully before confirming a booking with Gardeners Homerton.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking may be made after the client provides the necessary information about the property, the scope of work, access arrangements, and any known hazards or restrictions. Depending on the nature of the job, we may provide an estimate, a fixed quotation, or a call-out arrangement. A quotation is valid for the period stated on it, or if no period is stated, for a reasonable time only and may be withdrawn before acceptance.

Bookings are not confirmed until we have acknowledged the request and, where applicable, received any required deposit or advance payment. We reserve the right to refuse or cancel a booking if the client has supplied incomplete or misleading information, if the site is unsafe, if access is not suitable, or if the requested work falls outside our scope. The client must ensure that all gates, pathways, and access points are available as agreed on the date of attendance.

The client is responsible for ensuring that any necessary permissions, landlord approvals, leasehold consents, or management company approvals are in place before work begins. If access is delayed or unavailable, we may charge for wasted attendance time or rescheduling, especially where operatives have already been dispatched. Any requested changes to the job specification after confirmation may affect pricing, timing, and equipment requirements.

2. Pricing and Payments

Unless otherwise agreed, prices are stated in pounds sterling and may be quoted as hourly rates, daily rates, fixed fees, or itemised service charges. Estimates are given in good faith, but the final amount payable may vary where the actual work differs from the information originally supplied. Additional charges may arise for extra labour, specialist materials, difficult access, heavy clearance, or disposal of waste beyond the agreed scope. Reasonable adjustments to the price may also be required if the condition of the garden is materially different from what was described at booking.

Payment terms will be stated in the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due upon completion of the work or within the period stated on the invoice. We may require a deposit before the scheduled date, particularly for larger projects, repeat visits, or services that involve procurement of materials. The client must make payment in full without set-off, deduction, or withholding unless required by law.

Late payments may result in suspension of further services, recovery action, and the addition of reasonable debt recovery costs and statutory interest where permitted. If an invoice is disputed, the client must notify us promptly and provide details of the issue. Undisputed sums remain payable on time. We reserve the right to amend charges where an obvious pricing error has been made, provided the client is informed before the work starts or as soon as reasonably practicable.

3. Cancellations, Rearrangements, and No-Access Situations

The client may cancel or reschedule a booking by giving reasonable notice. Any cancellation policy stated in the quotation or booking confirmation takes priority, including any minimum notice periods or cancellation fees. If no specific policy has been set, the following approach applies: cancellations made with sufficient advance notice may not incur a charge, while cancellations made at short notice may be charged in part or in full to reflect lost time, reserved labour, and any expenses already incurred.

Where the client asks to rearrange a service, we will try to accommodate a new date, but this is subject to availability. Repeated rescheduling may require the booking to be treated as cancelled and rebooked. If we arrive and cannot gain access, cannot proceed because the site is not ready, or are unable to complete the work because of unforeseen obstacles, the booking may be charged as a wasted visit or reduced service, depending on the circumstances.

If adverse weather makes safe working impossible or likely to compromise the quality of the service, we may postpone the appointment. In such cases, we will seek a mutually convenient alternative date. We are not liable for inconvenience caused by reasonable postponement where safety, quality, or legal compliance requires it. Nothing in these terms limits the client’s statutory rights in respect of services not carried out with reasonable care and skill.

4. Service Standards and Client Responsibilities

We will use reasonable skill and care in carrying out all services and will aim to perform the agreed work professionally and in accordance with applicable standards. However, gardening services are often affected by natural conditions, plant health, weather, soil quality, hidden defects, and previous maintenance history. As a result, outcomes may vary and no promise is made that every plant, lawn, hedge, or tree will respond in a particular way.

The client must provide accurate information about underground services, irrigation systems, fragile structures, protected plants, pets, hidden hazards, and any known contamination. The client should remove valuables, ornaments, delicate items, and obstacles before work begins. If we are asked to move items, we will do so only if reasonable and safe. The client remains responsible for safeguarding any features not specifically included in the scope of work.

We may pause or refuse work if we reasonably believe continuing would create a risk to people, property, or the environment. If additional instructions are given during the visit, these will only be followed if they are safe, lawful, and within our competence. Any request to work on trees, large-scale clearances, pesticide-related matters, or other regulated tasks may be subject to separate terms, qualifications, and legal requirements.

5. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Subject to that, our total liability arising from any booking, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the amount paid or payable for the specific service giving rise to the claim, unless the law requires otherwise.

We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss arising from the condition, age, disease, or natural failure of plants, turf, or trees, except where such loss results directly from our proven negligence and is recoverable at law. We do not accept responsibility for pre-existing damage, hidden defects, or issues that could not reasonably have been discovered during a normal site visit.

The client acknowledges that gardening and grounds maintenance involve physical work, tools, moving equipment, and outdoor conditions that carry inherent risks. We take reasonable precautions, but minor scuffs, compressed lawns, incidental soil disturbance, and similar effects can occur as a normal part of service delivery. We will not be responsible for damage caused by conditions outside our control, including severe weather, vandalism, third-party interference, or force majeure events.

6. Waste Regulations and Disposal

Any waste generated during the service, such as grass cuttings, branches, leaves, soil, or general green waste, will be handled in accordance with applicable UK waste regulations. We will take reasonable steps to ensure that waste is stored, transported, and disposed of lawfully and responsibly. The client must disclose in advance if the site contains potentially hazardous materials, contaminated soil, sharp objects, asbestos, chemicals, or other regulated waste, as these may require special handling and additional charges.

Unless expressly agreed otherwise, waste removal is limited to green waste and minor garden debris arising from the booked work. We are not obliged to remove waste that is not produced by the service, nor waste that is unsafe, illegal, or excessively heavy without prior arrangement. If the client requests that waste is left on site, the client accepts full responsibility for its storage, treatment, and lawful disposal.

Where waste must be transferred off site, we may use licensed carriers, designated facilities, and appropriate recycling or composting routes where available. The client agrees not to ask us to dispose of restricted items in an unlawful manner. We reserve the right to decline any request that would place us in breach of environmental, licensing, or duty-of-care obligations under UK law.

7. Ownership of Materials and Risk

Any materials supplied by us remain our property until paid for in full, unless title is transferred earlier by written agreement. Risk in supplied materials or goods may pass when delivered to the site or when work begins, depending on the nature of the item and the arrangement agreed. If the client supplies plants, compost, soil, fixtures, or equipment, we are not responsible for defects, poor quality, or incompatibility unless we have agreed in writing to source those items on the client’s behalf.

Where plant installation, turf laying, or similar works are carried out, success may depend on watering, aftercare, weather conditions, and the client’s ongoing maintenance. Unless expressly included in the service, aftercare is the client’s responsibility. We may give practical advice, but any guidance is provided without warranty and should not be treated as a guarantee of performance.

The client should notify us promptly of any issue noticed after completion. Reasonable opportunity must be given to inspect and, where appropriate, rectify any alleged defect before any third-party involvement, replacement work, or cost claim is pursued. This does not affect rights that cannot be excluded under consumer law.

8. Complaints and Dispute Resolution

If the client is dissatisfied with any aspect of the service, they should raise the matter as soon as reasonably possible, providing clear details and, where relevant, photographs. We will review the concern in good faith and may offer a reinspection, remedial attendance, partial refund, or other appropriate remedy where we consider it reasonable and legally required. Complaints raised long after completion may be harder to assess, especially where weather, growth cycles, or third-party actions have altered the site.

We aim to resolve disputes informally wherever possible. Nothing in these terms prevents either party from seeking legal advice or pursuing remedies through the courts if needed. Any agreed settlement must be confirmed in writing and will represent full and final resolution of the stated issue, unless otherwise expressly agreed.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where another forum is required by applicable legislation. If any provision is inconsistent with mandatory UK statutory rights, the statutory rights will prevail to the extent of the inconsistency.

By confirming a booking with Gardeners Homerton, the client agrees that these terms form the basis of the relationship between the parties and that the service will be supplied on this understanding. Any variation to these terms must be agreed in writing. These terms are intended to be fair, practical, and consistent with standard UK service arrangements for professional gardening work.